You can proceed with your purchase as usual on our website. Just leave a note in the "ADD ORDER NOTE" section of the cart, informing us that you have a resale certificate. Although your payment will temporarily include sales tax during authorization, we will deduct the tax before the final charge. We'll also note your tax-exempt status for future purchases to automatically exclude sales tax.
Please make sure to email your resale certificate to us at: sales@brandupsupply.com.
If you are a long-term customer with a solid payment history and have received prior approval, you may pay by check. On the payment page, skip entering your credit card information and select "Money Order" under the payment options.
If you are a long-term customer with a good track record and have been approved beforehand, we can offer net terms. Our standard payment term is 30 days.
Rest assured, we strive to check all products thoroughly, and defects are rare. However, if you do encounter a problem, we will gladly replace any defective items.
When you receive your order, we recommend inspecting it for any visible damage (caused by shipping, such as water exposure, damage from drops, contamination, etc.) and to ensure it matches your order. These issues are easier to resolve immediately.If you find occasional defects during use, simply take a photo and notify us. If the quantity is small, we will add replacements to your next order free of charge.
Yes, we offer storage services. Eyeglass cases can take up a lot of space. For example, purchasing 20 boxes of eyeglass cases can fill the space of an entire bathroom. Just let us know your shipping schedule, and we’ll be happy to store the items for you.
Yes, we can! We have an extensive procurement network and collaborate with eyeglass case and cloth manufacturers worldwide. We offer thousands of styles, though not all are displayed. If you know what you're looking for, we can source it for you.
In addition to eyeglass cases, we offer cleaning cloths in any size or design, as well as other accessories.
Absolutely! Our designers are happy to assist with your logo design. Please email us your ideas and requirements.
Yes, we welcome larger orders and can offer more competitive pricing for bulk purchases.
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
You can see the 'Coupon' field on the cart page. Simply enter your discount code in the 'Coupon code' section to apply it．
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.